This Refund & Cancellation Policy (“Policy”) applies to all short-term rental bookings (defined as stays of less than 30 days) and mid-term rental bookings (defined as stays of 30 to 180 days) made directly with Peak Properties or through third-party booking platforms.

By placing a booking, the Guest agrees to the terms outlined below.

1. Cancellation Timelines & Refund Amounts

Notice Period (Before Check-In Date)	Refund Amount
More than 29 days	Full refund minus 5% cancellation fee
15 to 29 days	No refund
Less than 15 days	No refund
After check-in (early departure)	No refund for unused nights; mid-term stays require 30-day written notice and are subject to an early termination fee equivalent to one month’s rent

Note: For mid-term rentals, any pre-paid amounts covering future months (beyond the first) will be refunded if canceled before move-in, less the 5% cancellation fee.

2. Non-Refundable Fees

• Cleaning fees are non-refundable once paid.

   

• Damage or security deposits are refundable after inspection and in accordance with the rental agreement.

   

• Any processing, service, or platform fees charged by third-party booking sites (e.g., Airbnb, VRBO, etc.) are subject to those platforms’ own refund and cancellation policies and are outside the control of Peak Property Ventures.

   

3. Early Departure Policy

• Short-term stays: Guests departing before the scheduled checkout date are not entitled to a refund for unused nights.

   

• Mid-term stays: Guests must provide at least 30 days’ written notice for early termination. Early termination is subject to a fee equivalent to one month’s rent.

   

4. Force Majeure / Extenuating Circumstances

In the event of unavoidable or extraordinary circumstances (including but not limited to natural disasters, government restrictions, or other force majeure events), Peak Properties may, at its sole discretion, offer a refund or booking credit. Guests are strongly encouraged to obtain travel insurance to cover personal disruptions, as the company is not liable for such circumstances.

5. Cancellation Process & Refund Timing

All cancellations must be submitted in writing (via email or direct message on the booking platform). The effective cancellation date is the date on which Peak Properties receives written notice.

• Refunds for direct bookings (booked through Peak Properties directly) will be processed within 7–14 business days.

   

• Refunds for third-party platform bookings (e.g., Airbnb, VRBO) are subject to the timing and processing policies of the respective platform. Peak Property Ventures is not responsible for refund processing timelines on third-party platforms.

   

6. Special Provisions

• Any exceptions to this policy must be agreed to in writing by Peak Property Ventures.

   

• Corporate contracts, long-term leases, or custom agreements may include specific cancellation clauses that override this general policy, as explicitly stated in the applicable agreement.

   

7. Acceptance of Terms

By confirming a booking, the Guest acknowledges and agrees to abide by this Refund & Cancellation Policy. Failure to comply with these terms may result in cancellation of the reservation without refund.